FAQs

Welcome to PuroNature website!  Here you can know some frequently asked questions and industry news. Our customer service team will help you in 24 hours to solve your meeting problems.
Where PuroNature located in?
PuroNature was founded in the year of 2009 located in one of China’s most ancient cities Xi’an.
Xi’an Xianyang International Airport (XIY) is a one-hour taxi drive from our company.
What is PuroNature Core Philosophy?
Responsibility is our core philosophy, responsibility is one’s recognition, sensibility, and belief toward oneself, others, family, society, and the self-conscious attitude of related regulation abiding, responsibility holding and obligation fulfillment. As PuroNature’s staff, we should keep the “responsibility” in mind, upgrade self-value, work together to make a contribution to society.
more PuroNature’s culture please visit: www.puronature.com/puronature-culture
What is MOQ (minimum order quantity) order with PuroNature?
Shipping by Air: MOQ is 45kgs per shipment.
Shipping by Sea: MOQ is 25kgs per shipment.
(It depends on what products also, please contact us for details).
How can I pay for my orders to PuroNature?
We accept payment by T/T (Bank wire), L/C. You could also use Western Union or PayPal for small amount payment.
What is the payment beneficiary when we pay to PuroNature?
When ordering with PuroNature, the payment beneficiary must be PuroNature Extracts Inc. Any other is not acceptable.
Could PuroNature provide us formula design assistance?
Yes, we not only supply Botanic/Plant extracts but also we provide formula design services, contract manufacturing, and Natural ingredients applications solutions.
How can we get samples for a lab test from PuroNature?
PuroNature is very glad to provide clients with 5g-20g free samples for lab testing, along with the original COA.
As per the summing-up made by our financial department in the last half-year, the statistics showed that we had a very heavy burden on sample cost, during the past years we supplied the small qty samples to our customer free of charge, we not only produce the samples but also pay for the postage to express courier.
I hope you can understand that it’s our company policy to charge on samples postage.
1). Please inform your express/courier account such as UPS, DHL and FedEx?
2). If the courier is inconvenient for providing, we will quote your freight prepaid of shipping for the proforma invoice, it’s 100% refundable after the order is confirmed.
Please confirming the below receiver information for sending the samples out.
Company name/ Address/ Contact person/ Tel
We believe this will do favor to develop the business between us, most of our customers s doing in this way now. we sincerely hope it will be also workable to you.
Please contact us for your any concerns. Thank you for your cooperation.
What third party inspection do PuroNature work with?
PuroNature QC team also work with the third party inspection, such as SGS, China Inspection Bureau, China National Plant Resource Function Engineering Center, etc.
How about transportation? What are your usual shipping ports?
International Courier services and Freight Forwarding Services both are available.
By Sea Shipment: Shanghai, Qingdao, Tianjin;
By Air shipment: Xi’an, Beijing, and Shanghai.
DHL Express, FedEx, and EMS for the quantity less than 50KG, usually called as DDU service;
Sea shipping for quantity over 500KG; and air shipping is available for 50KG above;
For high-value products, please select air shipping and DHL express for safe;
Please confirm if you can make the clearance when goods reach your customs before placing an order, for buyers from Mexico, Turkey, Italy, Romania, Russia, Ukraine, Iran and other remote areas.
How long is the delivery time?
Shipping time by vessel: 2 to 4 weeks according to different destination ports.
Shipping time by air: 3 to 5 working days.
How is the packing?
Sample packing: Double plastic bags inside, aluminum foil bag outside,
Bulk packing one: double plastic bags inside, fiber-drums outside, 20kgs-25kgs/drum.
Bulk packing two: 1kg-5kgs plastic bags inside with aluminum foil bag outside, packing in fiber-drums, 20kgs-25kgs/drum.
Net Weight: 25kgs/Drum / Gross Weight: 28kgs/Drum
Drum Size & Volume: D.42cm × H52cm, 0.08 m³/ Drum
PuroNature Privacy Policy
Safe handling of customer business information is very important to us. PuroNature will use your information only for the purpose and within the scope for which your consent is given to us with an aim to provide PuroNature products & services in a smooth manner. Unless otherwise required by the relevant laws and regulations or consented by you, PuroNature will never disclose your information to a third party.
Please refer to below for more information on such privacy policy details: any and all data, results, know-how, show-how, raw material, process, formula, trade secrets, plans, forecasts, analyses, evaluations, research, technical information, business information, financial information, business plans, strategies, customer lists, marketing plans, or other information whether oral, in writing, in electronic form or in any other form; any physical items, compounds, components or other materials.
If you have any questions, complaint or recommendation regarding the protection of transactions privacy policy, please contact servies@puronature.com or [0086-29-89861997]. PuroNature will use its best efforts to provide you with a timely and sufficient response.
Customer Service
At PuroNature, we built our business on the principle that the customer comes first. We have successfully helped thousands of businesses get quality products at low prices. We are the direct manufacturer offering the highest quality ingredients at the lowest possible price, if you find a lower published price anywhere, let us know. We will do our best to meet or beat any competitors pricing on identical products. At PuroNature we provide you with only the best products that have been proven to work, at the lowest prices.
Suggestion box:
Please share your any proposals or new thinkings. We are happy to help you to make it come true.
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